Venchi FAQ

No. Our delivery partners operate on working days only. Orders cannot be delivered on weekends or public holidays.

Delivery is arranged based on operational schedules, logistics routing, and cut-off timings.

The checkout calendar may show same-day or next-day options. These are system-generated estimates and do not guarantee delivery on that day.
All deliveries remain subject to operational schedule, item availability, and cut-off timings.

Coupons can only be spent online. Please always check the terms of use as it may be that these coupons can't be used in conjunction with other discounts, don't apply to products that are already discounted, or have expired. Please remember that the minimum spend is always equal to or greater than the value of the discount coupon as the net amount of the order can't be in negative figures for the transaction to be completed successfully.

Unfortunately, it's not currently possible to purchase or gift someone a Venchi Gift Card.

To avoid missing out on any promotions, we recommend signing up for our newsletter. As a welcoming gift, you will receive a discount code for your first order!

We recommend signing up for the newsletter, which will keep you up-to-date will all the latest Venchi news and promotions online and in store. When you sign up, you will receive a discount code as a welcoming gift!

To successfully apply your discount code, please enter it in the relevant box in the shopping cart and select "Apply". We also recommend that you always read your coupon's terms of use: at times, it may be that they have a minimum spend, can't be used in conjunction with other coupons, or don't apply to shipping fees or products that are already discounted. For more information, please visit the dedicated page

The products in our catalogue are always present at our online store, even when they're temporarily unavailable. If you can no longer find a particular product, it may be due to a change in the catalogue range.

To stay up-to-date on when our delicious product will be available again, registered users can simply activate the "back in stock" option. To register, simply select "Sign in" on our homepage and follow the instructions under "Don't have an account?"

All of our chocolate recipes are based on the "Buono Buonissimo" rule (100% natural ingredients, less sugar, no artificial ingredients), are gluten-free and don't contain palm oil.​

​In any event, we always recommend reading the ingredients label carefully to ensure that "gluten-free" is written on it.

This information appears on My Venchi Mix label: "This product contains as an ingredient or may contain traces of NUTS, MILK, SOY, SULPHITES, EGG. (Allergens evaluated in accordance with European legislation)".

Unfortunately, we don't currently monitor the presence of nickel in our products. For this reason, if you're allergic, we recommend consulting your physician before purchasing.

   A number of our chocolate products don't contain milk or its derivatives as ingredients and are marked as "vegan friendly" on the relevant product pages. In any event, they may contain traces, as expressly indicated on the ingredients label. For this reason, we recommend that you always refer to the information provided in the product labels (which are also available on our website) and the ingredients book present in all our stores.

We always recommend consulting your own physician/nutritionist to know whether or not you can eat the product. 
The recipe used for the new 70% less sugar range is unique and aims to reduce the use of added sugar and eliminate artificial sweeteners altogether, using sweeteners derived from natural fibres instead.​
​Given the low amount of sugar present (less than 1 gram in 10-20 grams of dark chocolate), our nutritionist has confirmed that people with diabetes can include products from this range in their diet.

Of course! Our product pages always make it clear when a product doesn't contain animal-derived ingredients and is therefore suitable for vegan diets. Just look for "vegan" or "vegan friendly" on the page. 

With regard to orders placed online, unless otherwise stated on the website, the products shipped have a remaining shelf life of at least 3 months. The specific expiry date is shown on all products received.

The best way to store Venchi chocolate is to keep it in its wrapping in a cool, dry place away from sources of heat and light, at a temperature between 16 and 20 degrees. If these conditions are followed, the product can be safely consumed by the date shown on the label while ensuring its flavour, aroma and microbiological characteristics remain unchanged.  
To enjoy Venchi gelato at its best, you can keep it in the freezer for a week. As the gelato is hand-made, it will lose its natural qualities after this period.

To prevent the recipient of your sweet gift from receiving an invoice with the prices of the products, we never include this document in the shipment.

No. For GDPR reasons, we can't disclose the contact details of the sender to the recipient. You can either inform the recipient of your sweet surprise or add a message on the "Shopping Bag" page. In this case, don't forget to click "Update" when the message is ready to successfully add it.

To write a review and/or rate a product, simply log in to your Venchi account, visit the product page and write a review at the bottom.

Please let us know about this by whatsapp +65 9825 8913. We'll try to solve the problem as soon as possible so you can proceed with your order. To better support you, we'll ask you to provide screenshots of the error found.
 

Items sold cannot be return. Unless during the point of delivery, the product received was damaged, expired or the wrong product was given

Once the order has been dispatched, two confirmation emails—one from Venchi and another from the courier—will be sent.